About Vineyard Ventures
Vineyard Ventures (“we”, “us”, “our”) is a private tour operator based in Cape Town, South Africa.
We are committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA).
What Personal Information We Collect
We collect the following information when you contact us, make a booking, or use our website:
- Website usage data (cookies, analytics, device/browser information)
- Name and surname
- Email address
- Phone number
- Tour preferences
- Country of residence
- Any other information you choose to share in your enquiry
How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Provide quotations or tour information
- Confirm and manage bookings
- Personalise your tour experience
- Improve our services and website
- Comply with South African legal requirements
How We Store & Protect Your Information
Your information is stored securely on:
- Encrypted email systems
- Secure booking tools
- Protected devices accessed only by authorised team members
We never sell or share your information with unauthorised third parties.
Sharing Your Information
We may share information only when necessary to provide your tour, for example:
- Wine estates
- Transport providers
- Accommodation partners (if requested)
These partners receive only what they need to complete the booking or service.
Cookies & Website Tracking
Our website uses cookies and analytics to understand visitor behaviour and improve user experience.
You can disable cookies in your browser settings.
Your POPIA Rights
Under POPIA, you may request:
- Access to the personal information we hold
- Correction of inaccurate details
- Deletion of your information (unless we are required to keep it)
- To opt out of direct marketing at any time
To exercise these rights, email us at: vinven@iafrica.com
How Long We Keep Information
We keep your personal information only for as long as necessary for:
- Customer service and reference
- Bookings
- Legal or financial record keeping
Contact Us
If you have questions about this Privacy Policy or how we handle your information:
Email: vinven@iafrica.com
Phone: 021 434 8888